FAQ

Frequently Asked Questions

Our TPU mats are 2.0 meters by 1.4 meters for Family size and 1.4 meters x 1.0 meters for Regular size. Our round French Linen mats are 115cm in diameter. Our Tatami mats are 1.6 meters x 1.0 meters.

Absolutely. We put extra care and attention into sourcing non-toxic, environmentally friendly materials — your bubs safety is our priority. *Never leave your baby unattended, even when you think it’s safe to do so.

Our TPU mats are waterproof and dustproof, which protects from everyday dust. Our French Linen mats are hypoallergenic, meaning it resists dust and other allergens. You can also store the mat and pop it in the dust bag we provide. Our Tatami mats are water repellent, stain resistant and quick drying, which makes it easy to keep fresh.

Shipping is $14.90, or free for orders over $250. Your mat is express shipped from our warehouse in Melbourne. Usually, you can expect your item in 2-7 business days depending on where you live. *Please note that due to COVID19, there are currently delays with some postal routes. You’ll be given a tracking number for your order so you can track it every step of the way.

We believe that every baby in the world will LOVE our mats. But if we’re wrong, and it’s not for you — no worries. Just reach out to our friendly customer service team via email and they’ll arrange a no-fuss refund for you less return shipping cost.

If you have any questions, please feel free to contact our customer service at support@babymat.com.au