Returns & Refund Policy

How do returns work?

We are extremely confident that you will love your Babymat. However if you do not find your Babymat suitable for you we do offer a 30-day returns policy, where you are eligible for a full refund.

The product being returned must be in an unused condition and returned along with the linen storage bag or velcro straps that it comes with.

If your return item arrives without the bag or velcro straps, or is deemed unfit by our inspection team for any reason we reserve the right to deny your refund.

If you need to return your Babymat, please email our team at support@babymat.com.au with your order name and number, as well as the reason why you would like to return your Babymat.

Our Customer Service Team will then ask few mandatory questions regarding your return in order to for us to avoid people taking advantage of our system.

We will send you a return shipping label for free, that you will be required to attach to your original packaging before dropping it off at a post office.